The following terms and conditions set out the rules of using

By using this website and its services you agree to abide by the terms set out as following and are changeable withour prior notice.


Resits are at a cost of £30 made payable before attendance for one unit. Each additional unit is at a cost of £10.

Payment terms:

In order to secure your course you must pay Training Circle Ltd the appropriate costs in full or in part, with the remainder due before the course start date.

Course participants (or ‘Participant’) may also reserve a place on the course via the appropriate course booking page on this website and pay a premium price on the day of training course. Please note however that a booking without payment is not  guaranteed. Participants will be allowed to join the training depending on the size of the available class room on the day. If the class room is full participants maybe asked to attend the following course.

Where a training course is offered at a discount from our list price, the discounted price offered is subject to payment with booking and availability of places.

Payment can be made by Visa, Mastercard, PayPal, cheque or bank transfer. Cheques are payable to Training Circle Ltd. Bank transfer details are available on request.

Training Circle Ltd reserves the right to change prices without notice.

Refunds and Rescheduling Policy:

Calendar days notice before the start date of the course Refund Applicable
More than 10 working days cancellation Full refund given
Up to 10 working days cancellation  No refund will be given 
Failure to attend  Treated as late cancellation and no refund given
Up to 5 working days reschedule £50 rescheduling fee
More than 5 working days reschedule No fee


If we change your course:

In the unlikely event it becomes necessary to change your course, in total or in part, Training Circle Ltd will inform you as soon as is reasonably possible of any necessary changes. You shall have the choice of:

accepting the changed arrangements;

or purchasing another course from Training Circle-Ltd (and paying or receiving a refund in respect of any differences);

or cancelling your course and receiving a full refund of all payments made.

Delay or failure to perform on our part:

We shall not be liable to you if we are prevented or delayed in the performing of any of our obligations to you if this is due to any cause beyond our reasonable control including (without limitation):

  • an act of God, explosion, flood, fire or accident;
  • war or civil disturbance;
  • strike, industrial action or stoppages of work;
  • any form of government intervention;
  • a third party act or omission;
  • failure by you to give us a correct delivery address or notify us of any change of address.

Our promise to you:

Training Circle Ltd shall ensure that all services you order from us are in accordance with these terms and conditions and shall be performed by us with all reasonable skill, care and utmost professionalism.

Where an element of your course is not provided as stated in the course instructions you must notify us within 28 days of the alleged breach. We shall then investigate the matter and if we have not delivered the services in accordance with the course content, objectives and guidelines you shall be entitled to:

a full refund of the cost of your course (or, where appropriate, the relevant section of it) less any fees charged for changes requested by you;

or a free course to the equivalent value of the services complained of, where such dates are agreed in writing by us.

We will not be liable to you by way of representation (unless fraudulent), common law duty or under any express or implied term of the contract for:

any losses which are not foreseeable by both you and us when the Contract is formed arising in connection with the supply of the services or their use by you;

any losses which are not caused by any breach by us; business or trade losses.

Our entire liability in connection with training services will not exceed the purchase price of the services booked less any amendment charges paid to us.

Except in relation to death or personal injury caused by our negligence Training Circle Ltd's liability remains, at all times, limited to the value of the services booked, excluding any amendment charges paid to us.

Whilst we always  try and perform the training ourselves we in certain circumstances have the right to use alternate training providers.


If your behaviour is deemed to be unacceptable or causes damage your course may be terminated and you may be asked to leave the premises. Your application form and contact details will be retained pending further enquiry.

No whole or part refunds will be made under these circumstances.

Complaints Procedure:

If you have any concerns or feedback about the quality of our course and wish to raise a formal complaint please email us on ww will investigate the complaint and contact you by phone, email or post to notify you of the outcome within 20 working days.

If you wish to appeal against the outcome of a complaint or raise an appeal please inform us within 10 working days. Again, we will investigate and endeavour to respond within 20 working days.

You may however also raise your complaint/appeal directly with the Awarding Organisation i.e Industry Qualifications and if you remain unhappy with the outcome, the Regulator for the specific qualification such as Ofqual, the Welsh Assembly or SQA Accreditation in the case of SCQF qualifications for example.

In the case of publicly funded qualifications in Scotland you may also raise your complaint/appeal with the SPSO (Scottish Public Services Ombudsman).


Exam papers are marked by an external awarding body, and results are made available in 10 working days of sitting the exam, there may be a further delay in exam results by the awarding body.

Training Circle Ltd will not be liable for any kind of loss in case of a delay in result.

Examination re-sit:

Learners must contact Training Circle Ltd on 0203 011 5566 to arrange re-sit date, candidates cannot be allowed to appear on the exam day withour prior arrangement.

Training Circle Ltd will offer the best available date and location for re-sits.

Your information:

We shall only store and use the information you supply to us or which is supplied to us for the purposes of carrying out our contact with you and to inform you of other services and offers which we make available from time to time.

If you do not wish to receive such information, please let us know by: emailing us at or telephoning us on 0203 0115566 or writing to us at 9 Bickels Yard, Bermondsey Street, London Bridge, London, SE1 3HA.

Governing Law and Jurisdiction:

The contract is subject to English law and the exclusive jurisdiction of the English Courts.


Training Circle Ltd does not represent or warrant that the information on this website will be accurate, reliable, complete or current. Training Circle Ltd advises you to verify the accuracy of any information on the website before relying on it.

All warranties, representations, conditions and guarantees, whether express of implied by statute, common law or otherwise relating to information on this website are excluded to the maximum extent permitted by law.