SIA CCTV Training

CCTV Training Course In London and Chelmsford

With the increasing use of CCTV and public space surveillance, you’ll find CCTV operator jobs are available across the UK.

As well as operating and monitoring banks of CCTV screens the role includes reporting incidents, liaising with your wider security team and potentially contacting the police and emergency services.

REAL CCTV EQUIPMENT – NO SOFTWARE ON LAPTOPS OR REMOTE MONITORING
INCIDENT REPORT WRITING
2 WAY RADIO USAGE

 

Assessment Method: Multiple Choice Questions

 

This unit covers the following topics:

Module 1: The Private Security Industry

Covers The key purpose of the security industry; The key bodies; The aims and functions of the Security Industry Authority (SIA); The different security sectors; The qualities of a security operative; Career opportunities within the private security industry

Module 2: Communication Skills and Customer Care

Covers The basic element of effective communication; The different types of communication; The importance of effective communication in the workplace; The importance of effective communication in a team; The different types of customer; Diverse customer needs; Best practice in relation to customer care; Effective communication skills in delivering good customer care

Module 3: Awareness of the Law in the Private Security Industry

Covers The differences between Civil and Criminal Law; The Human Rights Act and the private security industry; The 8 principles of Data Protection Act; Discrimination; Equality Act 2012; The main aims of the Private Security Industry Act 2001

Module 4: Health and Safety for the Private Security Operative

Covers The importance of Health and Safety in the workplace; Responsibilities of employees, employers and the self-employed under Health and Safety at Work legislation; Typical risks and hazards; Minimising risk to personal safety; Safe manual handling; Appropriate responses to accidents and injuries in the workplace; Reporting procedures for Health and Safety accidents and injuries

Module 5: Fire Safety Awareness

Covers The three elements of fire; How fire spreads; Basic fire prevention measures; The classification of fire; Fire extinguishers and their uses; Types of fire extinguisher; Other types of firefighting equipment; Actions to be taken upon discovering a fire; The importance of understanding fire evacuation procedures

Module 6: Emergency Procedures

Covers What is an emergency?; Types of emergency and the actions to be taken; Terrorism; Counterterrorism; Threat level definitions; Bomb-threat calls; Suspicious packages; Behaviours that could indicate unusual or suspicious activity; Making emergency calls


 

Assessment Method: Multiple Choice Questions

 

This unit covers the following topics:

Module 1: Introduction to the Roles and Responsibilities of the CCTV Operator and Other CCTV Staff

Covers CCTV Systems; Roles and responsibilities of the CCTV operator and the CCTV team; Reporting systems; Confidentiality; CCTV Operator’s Standards of Behaviour

Module 2: Codes of Practice, Operational Procedures and Guidelines

Covers Operational Requirements (ORs); Impact of adopting these documents; Values of adopting these documents; Clear working relationships; Documents reassuring the public; Security, Confidentiality and Data Protection; Control rooms and access control; Visitors and authorized access

Module 3: CCTV Equipment and its Operation

Covers How CCTV systems work; Functional checks and fault reporting; Keypads, joysticks and associated equipment; The characteristics of cameras; HOSDB Test; Weather, lighting and poor positioning; Lux (iluminance) measurements; Producing and recording images and secure storage

Module 4: Control Room Communications and Access Control

Covers Dedicated communication links; Customer care, complaints and telephones; Operating the radio; Radio procedures; Phonetic alphabet; Control room computers

Module 5: Legislation

Covers The Data Protection Act; CCTV Definitions; The 8 principles of the Data Protection Act; The Human Rights Act; Gathering data lawfully; The Regulation of Investigatory Powers Act (RIPA); The Freedom of Information Act 2000; Continuity of evidence; CCTV data and other media; Statements and court proceedings

Module 6: Dealing with Incidents

Covers Incidents; Crime risk areas; Non-crime incidents; Assisting the police; Detecting criminal activity; Notes, records and audit trails; Multi-incidents; Team working and passing information; Statutory enforcement agencies

Module 7: CCTV Surveillance Techniques

Covers Surveillance planning; Targeting; Tracking and following for evidence; Lost contact drills; Searching for suspected IEDs; Descriptions; Body language; Equality during observation

Module 8: Emergency Procedures in the CCTV Control Room

Covers Telephone bomb warnings; Searching the control room; Receipt of a telephone bomb threat checklist; Evacuating the control room; Evacuating planning the evacuation; Re-occupying the control room

Module 9: Health and Safety at Work in the CCTV Environment

Covers Display screen regulations; DSE risk assessments; Lone working and check calls; Stress; Self-help; Stress-management

Assessment Method: Practical Observation

 

This unit covers the pratical operations of a simple CCTV unit having a Pan Tilt & Zoom (PTZ) dome camera and a fixed camera attached to a display unit.

SIA Licensed courses are assessed in two parts:

Multiple Choice Theory Exams

Practical Observation Assessments

The course costs £160 when a deposit or full payment is made in advance however if you choose the pay by card on the day then the cost will be £180

The CCTV course runs over 4 days with the exams and assessments taking place on the last day of the course.